Greetings

I'm Talia Rivera

MBA, ITIL

  • Address San Juan, Puerto Rico
  • E-mail contact@taliariveramatos.com
  • Phone Upon Request
  • Holiday December 22 to December 28, 2022

Download Resume

Hi! I’m Talia Rivera, a business professional with experience in fast-paced corporate environments committed to customer success.  Highly organized, process oriented, and resourceful in planning and completing projects. Able to multi-task effectively. Regarded as trustworthy, ethical, and discreet. Fully bilingual English and Spanish.

Professional Skills

Process Mapping & Design
Project Planning
Excel Data Analysis & Modeling
PowerBI Visualization
Critical & Design Thinking
Financial Analysis
R Script / R code

I am passionate about learning new things and being able to use all my new skills to serve and help others.

Interesting Facts

2

Degrees

BDA and MBA

6

Certifications

in ITIL, Lean IT and Kepner-Tregoe

24

Business Courses

Completed on Udemy

2

Languages

English, Spanish

Education

2022 - Present

Real Estate Appraisal Trainee

Appraisal Institute

2003 - 2006

Master’s Business Administration

University of Puerto Rico, School of Business

1994 - 2001

BDA, Environmental Design

University of Puerto Rico, School of Architecture

Work Experience

April 2022 - Present

MACOSS Group

Contract to: Ethicon

Hired by MACOSS Group to assist Johnson & Johnson's Ethicon franchise as financial data analyst for E&O and inventory reporting.

Jul 2012 - Nov 2021

Citrix Systems

Started with implementing operational processes and procedures in a newly acquired Managed Services team. Once operationalized, moved to working with Business Planning and Operations, Finance and Revenue teams to asses, advice and report on key metrics all committed to superior customer success.

Worked with highly talented people who helped and guided me to become a corporate professional.

Feb 2011 - Jul 2012

Knowlity Corporation

Created QA processes and procedures supporting the VCIP program at a local technology services provider.

From a customer, to an employee and finally a friend of Knowlity and admired Knowliteers, this experience has taught me the new way of life and balance. These amazing people, along with all the experiences we lived trough are an inspiration to me; I am forever grateful of being a part of this team.

Jun 2006 - Dec 2010

Donato Design & Development

Worked as Assistant Project manager, supporting site engineers and supervisors, procurement, accounting and billing for multiple construction projects.

Excellent local team of architects and engineers, who welcomed me into my professional beginnings.

I’m currently working under contract, while at the same time studying for my Professional Real Estate Appraisal License.  I was granted the “Appraisal Diversity Scholarship” to complete my Appraiser Trainee License, my goal is to complete this phase before the end of 2022.

I used my pandemic down-time to learn about Finance & Accounting, Bookkeeping and a Real Estate, to learn more and set a new outlook.

Frameworks & Methodologies

Infromation Technology Infrastructure Library (ITIL)

AXELOS Global Best Practice

Foundations, Service Operations, Service Transition, Service Improvement. Training by The Lean IT

Lean IT

Lean IT Association

Foundations. Training by The Lean IT

Kepner-Tregoe

Kepner-Tregoe

Foundations. Training by The Lean IT

Agile

Project Management

Completed course in Pluralsight

Project Management

Project Management Institute

Completed 60-hour course at the Polytechnic University of Puerto Rico

Frameworks exist to give us a foundation on how to move ahead with designing solutions.  You can either follow them, or learn from them and create your own to fit your specific objectives.

Portfolio

Asset Management 101 – Udemy.com

Courses

Real Estate Asset Management 101

Courses

Platform
Udemy.com
Course
Real Estate Asset Management 101
Instructor
Justin Kivel

“Real Estate Asset Management Training From Acquisition, To Ownership, Through Sale For Profitable Real Estate Investing”

 

What is a Business Model?

Books

Book: Business Model Generation

Books

Title
Business Model Generation
Author
Alexander Osterwalder, et. al.
Publisher
Wiley
Sponsored
No

How many times have you heard the phrase “the business model” where you work and wondered “ok, but what does it mean?”, or “what is it made of?”, or even “how do you create one?”  I had all these questions, sometimes even wondering what would they look like.  This book answers all these questions, and more.

Personal Branding

Books

Book: Career Distinction

Books

Title
Career Distinction
Author
William Arruda, Kristen Dixson
Edition
Audiobook, Sep 11, 2018
Sponsored
No

This book is a great place to start, when designing your own personal brand and execute a holistic plan to present yourself to the world.

References

  • Available upon request.

My Interests

I love learning new things. Every additional minute I try to use for reading or listening to audiobooks, or audio courses.

  • Reading
  • Crafts
  • Coffee
  • Business
  • Real Estate

Favorite quotes

Geroge McFly

“If you put your mind to it, you can accomplish anything.” -Back to the Future

Barack Obama

“Change will not come, if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for.”

Bernard M. Baruch

“Be who you are and say what you feel, because those who mind don’t matter, and those who matter don’t mind.”

J. R. R. Tolkien

“All we have to decide is what to do with the time that is given us.”

It’s better to be willing to learn, adapt and grow, rather than resist, an ever-changing world.

Attributes

What makes me distinctive?
Both my creative and methodical backgrounds -from Architectural Design and Business- allow me to combine both aspects seamlessly on my professional and personal settings. Also, my “always learning” philosophy allows me to expand my skills and knowledge whenever I encounter new challenges and interests.
An Owner’s Mindset
I was raised in my father’s printshop.  There I learned to have both an owner’s mindset and at the same time, an employee’s view of work about the business. I consider this to be a competitive advantage on my part since I base my daily work decisions by envisioning myself as an owner of the business and letting this mindset lead and prioritize my tasks regardless of my job description.
Problem Solving
Each problem is unique within its context: this idea allows me to incorporate my design skills to create frameworks and find a root cause. This method helps ensure next steps in providing clear solutions to the problem, not the superficial symptoms. My areas of expertise in process management, business planning and operations provide a basis for insights to create solutions.
Life Balance
Today the expression “work life balance” has taken a new meaning. To me, work is an integral part of our lives, but placing work before life can become a burden.  I use crafts to bring balance between both life and work, to clear my mind and ensure they come together in a cohesive whole. So from now on, when I say “life balance” I mean life with everything that comes with it.

Availability

Busy Day

Contact

I'm open for temporary Appraisal Trainee work